So I seem to either have glowing reviews or downright rants. This one is a little more complicated- I still like (some of) their products, but I don’t feel like I can buy them anymore.
To be honest, the Deco is the only Freya bra that flatters my shape. I always love the way their bras look on models… but most Freya bras look strange on me. The soft cups all give me bullet-boob and the half cup bras always seem to squash me into a weird square shape, so I pretty much liked Freya for the Deco (I guess I also like the sweetheart bikini tops). But still, I loved the Deco so dearly… the shape is great, the nude is almost pale enough to match my skin, and I’ve been lusting after the ocean color for ages. Plus, the Deco is the bra that convinced me that D+ bras could be low-cut, sleek, and supportive!
So why am I falling out of love? Here are a few reasons:
- They offer the Deco is B and C cups… but cut off the 38 band at a G and the rest of the band sizes only go up to a GG (the 28GG has just been released, though I’ve only seen it available at Bravissimo). Honestly, I don’t know how many B and C cup-wearers would splurge $60 on a really supportive bra designed for D+ bodies, when they can easily find a $30 bra that’s more attractive and just as supportive. (I realize that B and C cups are hard to find in smaller and larger bands, but a small-bust company should take the reigns there, since they could provide a bra better suited to smaller breasts.) It would make a lot more sense to offer the Deco in H and HH cups than in B and C cups. Plenty of H+ women wear the Deco in the wrong size, because it’s such a great bra. Is Freya really a full-bust brand? (Les gros bonnets raises this question here.)
- The Deco is weird size-wise. It runs a bit loose in the band and an entire cup size too large in the cup. I’m normally a 30GG, but a 30G is my “best size” in the Deco (I can’t find a 28GG to try on). Everyone has noted the sizing problems with this bra. It really confused me when I first started figuring out my size and it doesn’t need to be so confusing.
- This one might be the last straw: my relatively new 30G Deco just broke. It was worn maybe 5 times. I was wearing the bra, feeling great, and then the underwire popped out. (The retailer refused to exchange an item that had been worn, which is absurd, given the reason for exchange.) Had I worn the bra a for a few months, I’d be sad, but I wouldn’t think it reasonable to complain… but the bra was new. I contacted Freya about the problem, and they said that, while the bra was obviously defective, there was nothing they could do. I would really like to see Freya stand behind their product, especially if they claim that it was defective, so I emailed again asking them to do so. Instead, I got a rather snippy response from Freya customer service, the first line of which read: “Legally your contract of sale is with the shop where the item was purchased not Eveden“. I had never questioned the legality of the situation, but had rather asked Eveden to stand behind the quality of their products when the retailer refused to do so. Not only was the reply exceedingly unhelpful, it was also downright rude. I understand if there is truly nothing that they can do, but the rude response was unnecessary.
So in all, it seems that Freya just doesn’t care about their customers. They make some great bras and bathing suits, but their customer service is terrible and they have been ignoring requests for larger cup sizes in their popular bras for ages. For now, I’m uncomfortable buying or recommending Freya (or other Eveden) products. If Freya starts really listening to customer feedback, I might try their bras again.
For the time being, I’m going to stick to brands like Panache (and all of their sub-brands), which offers an incredible range of sizes (there is talk of their considering sub-28 bands) and, at least on their Facebook page, has helpful customer service. I also want to check out Curvy Kate, but I’ve been unable to try their bras on and am terrified of ordering online without trying on first. I’ve been stalling on trying Ewa Michalak bras for the same reason! These are all brands that have proven their dedication to supporting (in all senses) their customers.
In the mean time, I really need a t-shirt bra. I’ll probably try to repair my defective Deco, but I really want to try the Parfait Casey (below). The problem is, I can’t find anywhere to try it on (the info on the Affinitas website is not up to date) and I’m worried that the 30G will be too small in the cup.
This bra doesn’t seem to get much publicity, but it looks like a great bra! Does anyone know of any stores in MA that stock Parfait bras? Any advice on sizing?