I just had the absolute worst bra store experience of my life. I’m still a little in shock at how horrible it was. I am almost never angry, but my experience at Lady Grace made me seethe.
Before walking in the door, I knew that they had terrible fitting services. The calculator on their site puts me at a 36DD when I input 30 for my underbust. I’ve heard of adding 4-5 inches… but 6? Really? So why did I go there? Well, since I hate buying bras without trying them on first, I decided to check out one of the stores in Brookline that stocks D+ bras: Lady Grace. So I didn’t go there to get a fitting… I went to check out their selection.
After entering the store, my eyes were greeted with a few racks of granny nightgowns and some very cheaply made panties. The bra selection was… not too exciting. They had a good deal of Freya bras, but everything else was very, very matronly. The website claims that they start at a 32 band, but there are some 30 bands on their online shop. I picked out a cute Freya soft cup bra and asked if they happened to have it in a 30GG (the size I normally wear in Freya). Rather than responding with a “yes” or “no”, the salesperson gave me a look and said “is this for YOU?” I said yes, at which point she started muttering “no, no, no…” and attempted to measure me with my sweatshirt still on, her “no”s growing progressively louder. She held the tape at least 3 inches away from my ribcage, measured above my bust, but never took a bust measurement. “No, no, no… absolutely not!” She then declared that I needed a 39 band, but would be okay in a 38D and “definitely not a 30GG”. Not once did she even look at how the bra I was wearing fit me or ask if I had problems with my current size… she just took the most bizarrely inaccurate measurements and added 6 inches. Even a Victoria’s Secret fitter can’t mistake me for a 38D.
I’ve heard 36 before… I usually get 34, even from mall-store fitters… but I have never heard 38. I wear a 30 in most bands, but sometimes need a 28 if the band runs large (I’d love a 28H Masquerade Tiffany). A 36 band is a joke, a 34 band is still huge, and even a 32 is loose enough to move up my back. The first time my bras ever looked right on me was when I switched to a 30 band from a 32. A 38 wouldn’t even make contact with my skin.
But in the moment, the inaccuracy wasn’t even what angered me… what angered me was the salesperson’s refusal to answer my question about the availability of a product and her “no, no, no… absolutely not!” How rude can one possibly be to a customer? I understand wanting to fit someone if you think they are in the wrong size… but you must be polite about it.
Yet now that I think about it, I should also be angry at the inaccurate fit. They claim to be “experts” and yet they have no idea what they are doing. At least mall stores like Aerie measure snugly around the underbust. Even if they add inches, they at least know what to do with a tape measure. And adding inches causes two awful things: 1) unsupportive bras and 2) the idea that a G cup is gigantic. It’s a whole lot more “gigantic” if you’re adding 6 inches to your underbust and then calculating the cup! I almost regret not trying on a 38D, just to show her how ridiculous it was… but I was just too shocked.
Take my advice: NEVER go to Lady Grace. Arrogance and ignorance is the worst combination.